Privacy Policy

Who We Are

Voyagante is developed and operated by Tomoaki Ando, an independent developer based in Japan. This Privacy Policy applies to the Voyagante mobile application and to voyagante.com.

Account Information

To create and maintain a Voyagante account, we process information such as your user ID (UID), email address, display name and, where provided by your sign-in provider, profile photo.

Authentication is handled through Firebase Authentication and may be completed using email and password, Google, or Apple.

Information Stored in Firebase

Cloud Firestore stores account profile information, account access and activation dates, the identifier of the currently active device, and account deletion requests.

For purchases, we may store information such as the destination purchased, purchase status, price, platform, relevant dates, order identifiers, and technical data required to verify the transaction with the applicable app store.

We do not store full payment card numbers or banking information.

For certain purchased content, Voyagante also stores limited information used to confirm delivery and use of the purchased destination. This may include:

• The number of points of interest (POIs) delivered with the destination.
• The number of distinct POIs that have been opened.
• The identifiers of the POIs that have been opened.
• The date and time when the first POI was opened.
• The date and time of the most recent recorded POI opening.
• The association of this information with the relevant Voyagante account and purchase.

Location data is not stored in Firebase.

Use of Purchased Destinations and Content

When a user opens a point of interest included in a purchased destination, Voyagante may record that the POI has been opened for access to its content.

Each POI is counted only once for the relevant purchase. Opening the same POI again does not increase the count.

If the user later marks the POI as “not visited” again or uses a feature that resets the local visited status of POIs, this does not remove the existing record showing that the content was previously opened.

POI usage records are associated with the relevant purchase. If a purchase is refunded and the same destination is purchased again at a later time, usage recorded under the earlier purchase is not attributed to the new purchase.

This information is used to verify delivery and use of purchased digital content, provide customer support, manage and restore purchases, review refund requests or disputes, and help prevent fraud or abuse of the service.

This feature does not record:

• The location from which a POI is opened.
• The duration of audio playback.
• How long the user listens to the content.
• The number of times the same POI is reopened after its first recorded opening.
• The audio content listened to by the user.

Information about the use of purchased destinations is not sold and is not used for advertising.

Location

The app uses precise location while it is in use in order to show the user's position and automatically activate audio guides for nearby points of interest.

Location is processed on the device and is not stored in Firebase or used for advertising.

Voyagante does not request background location access on Android.

The POI usage records described in this Policy do not include or store the user's location when a POI is opened.

Data Stored on Your Device

Downloaded destinations and POIs, images, favorites, visited locations, language settings, voice settings, map position, and certain local purchase states are stored locally on the user's device.

This information remains on the device and is not synchronized with Voyagante's servers, except for account, purchase, delivery, and POI-opening information expressly described in this Privacy Policy.

Data stored only on the device is generally removed when the user clears the app's data or uninstalls the app, subject to the behavior of the operating system.

How We Use Information

We use information processed through Voyagante to:

• Create, authenticate, and maintain user accounts.
• Limit an account to the number of active devices permitted by the service.
• Deliver and restore purchases.
• Verify the validity and status of purchases.
• Download and provide digital content.
• Operate audio-guide features.
• Confirm the delivery and use of purchased content.
• Provide customer support.
• Handle refund requests and purchase-related disputes.
• Prevent fraud, abuse, or misuse of the service.
• Protect the security and proper operation of Voyagante.
• Process account deletion requests and other privacy-related requests.

Service Providers and Data Recipients

Voyagante relies on third-party service providers that are necessary to operate the app and website.

Google Firebase and Google Cloud process authentication, hosted data, and certain operations required to provide, verify, and protect the service.

Google Sign-In and Sign in with Apple process authentication when those sign-in methods are selected by the user.

Google Play and Apple process purchases made through their respective platforms.

OpenStreetMap provides mapping data used by the application.

Cloudflare Pages and other Cloudflare services host the website, distribute content, protect the website, and manage network traffic.

Google Analytics 4 is used on voyagante.com to analyze website usage through cookies and similar technologies so that we can understand traffic and improve the website.

Records relating to the opening of POIs may be processed using Google Firebase and Google Cloud services used by Voyagante.

We do not sell personal information, destination usage information, or location data.

Information may be shared with service providers acting on behalf of Voyagante where necessary to provide or protect the service, process transactions, or comply with legal obligations.

Data Retention

Account and purchase information is retained while the account remains active and for as long as reasonably necessary to provide the service.

Records relating to the delivery and opening of POIs are retained for as long as reasonably necessary to administer purchases, provide customer support, handle refund requests or disputes, prevent fraud or abuse, and comply with legal obligations.

Following a valid account deletion request, we normally delete or anonymize the account and associated data within 30 days.

Technical, security, or legal circumstances may require a longer period. Where appropriate, we will inform the user.

We may retain limited transaction-related records for a longer period where necessary to comply with tax, accounting, legal, fraud-prevention, security, or dispute-resolution requirements.

Data stored exclusively on the user's device remains there until the user deletes it, clears the app's data, or uninstalls the application.

Account Deletion and Your Rights

You may request deletion of your account from within the app or through the “Delete Account” page.

Account deletion includes Firebase Authentication and Firestore data associated with the account, including purchase information and POI usage records, except for limited records that must be retained for an additional period due to legal, tax, accounting, security, fraud-prevention, or dispute-resolution requirements.

Deleting your Voyagante account may prevent you from restoring previously purchased digital content.

Deleting a Voyagante account does not automatically cancel subscriptions or services managed directly by Google Play, Apple, or another app store. Where applicable, those must be managed through the user's account with the relevant platform.

You may also contact us to request access to, correction of, or information about your personal data.

Security

We apply reasonable technical and organizational measures designed to protect information processed by Voyagante.

Information is transmitted using encrypted connections when communicating with supported services.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Children

Voyagante is not directed to children and does not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected in a manner inconsistent with applicable law, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy when Voyagante's features, service providers, legal requirements, or data-processing practices change.

When changes are made, we will publish the updated version on this page and revise the “Last updated” date.

Contact

For questions about privacy, personal data, or the exercise of your privacy rights, please contact:

contact@voyagante.com